TTEC Holdings Inc (TTEC)
🔔 Watch stock
symbol.quality_heading
We found at least one documented issue that threatens the company itself — regardless of how the stock is currently valued.
The red rating here is not about the fallen share price — price is not a quality attribute — but about documented balance sheet substance. Equity fell from $615.5 million to $101.8 million in 27 months and, after deducting $493.9 million of intangibles, is deeply negative at minus $410.3 million, against $889.0 million drawn on the credit facility. Income from operations in 2025 covered interest expense only 1.3 times, and from October 1, 2026 the credit margin rises contractually by three percentage points, worth roughly $27 million a year — more than the entire cushion between operating income and interest. Net leverage of 3.77 sits close to the 4.00 covenant ceiling that steps down to 3.00 by 2027, and drawing headroom shrank from $95 million to $50 million in a single quarter. All covenants were met as of March 31, 2026, there is no going-concern qualification and no qualified audit opinion — the color describes the substance, not an acute event. The decision is yours.
symbol.quality_note
On July 26, 2026, our in-house stock scanner put TTEC Holdings 17th in the price-to-free-cash-flow ranking of the U.S. selection at a ratio of 0.96, displayed as 1.0. That reads like a company that pays for itself in a single year. The filings with the U.S. securities regulator, the SEC, explain why it does not: cash flow has not grown, market value has shrunk to roughly $102 million — against $889.0 million drawn under the credit facility and $101.8 million of shareholders' equity. And the annual report for 2025 adds a sentence that was not there a year earlier: the artificial intelligence TTEC sells to its clients can reduce demand for TTEC's own work. When a ratio falls, always ask which of the two numbers moved.
Read the analysis
Stock Watch
This analysis is as of July 26, 2026. Stock Watch will tell you what's changed at TTEC since then.
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Appears in These Scanners
This stock currently matches 11 of our scanner strategies — each hit links to the scanner.
Only genuine hits from verified scanners count; pure ranking metrics (P/E, P/S, and similar, which just sort the whole universe) don't count as a hit. Scanners marked in red are red-flag signals (risk/short scanners) — appearing there is not a seal of approval. View all scanners
Trading Day
Key levels of the most recently completed trading day — not a live quote.
52-Week Range
Current price 2.50 $ — 19% of the range above the low.
Lowest and highest closing price over the last 52 weeks. The marker shows where the current price sits within that range: close to the high speaks for strength, close to the low for weakness.
Basics
Performance
Technical Indicators
Calculated from the price history · as of 08/03/2026
Valuation
Profitability
Balance Sheet & Safety
Growth
Dividend
This stock currently pays no dividend.
Quality & Screener
AI Rating
Sells AITTEC verkauft KI als eigene Leistung — das Segment TTEC Digital ist im Geschäftsbericht ausdrücklich auf die Schnittstelle aus Contact Center as a Service, CRM sowie KI und Analytik ausgerichtet, und TTEC Engage führt „AI Operations“ mit Datenannotation und -kennzeichnung als eigene Leistungslinie; zugleich benennt derselbe Bericht die KI-Einführung bei den eigenen Kunden erstmals als Nachfragerisiko (Vorrang-Regel: verkauft schlägt bedroht).
View the full file — quotes, sources, reviewed filings
„TTEC Digital is one of the largest CX technology and service providers and is focused on the intersection of Contact Center as a Service (“CCaaS”), Customer Relationship Management (“CRM”), and AI and Analytics."
TTEC Digital ist einer der größten Anbieter von CX-Technologie und -Dienstleistungen und richtet sich auf die Schnittstelle aus Contact Center as a Service (‚CCaaS'), Kundenbeziehungsmanagement (‚CRM') sowie KI und Analytik aus.
„The Company designs, builds, and operates Artificial Intelligence (“AI”) enabled customer experiences across live interaction channels and provides data-driven digital solutions to help clients improve customer satisfaction and loyalty, increase customer revenue and profitability, and optimize overall cost to serve."
Das Unternehmen entwirft, baut und betreibt mit Künstlicher Intelligenz (‚KI') ausgestattete Kundenerlebnisse über Live-Interaktionskanäle hinweg und liefert datengetriebene digitale Lösungen, die Kunden helfen, Kundenzufriedenheit und -treue zu verbessern, Kundenumsatz und Rentabilität zu steigern und die Gesamtkosten der Betreuung zu optimieren.
„Our clients are increasingly deploying AI-powered tools and solutions to automate, replace, or materially supplement some of the services that we have historically provided."
Unsere Kunden setzen zunehmend KI-gestützte Werkzeuge und Lösungen ein, um Teile der Leistungen, die wir historisch erbracht haben, zu automatisieren, zu ersetzen oder wesentlich zu ergänzen.
„• Customer Support • Tech Support • Revenue Generation and Growth Services • Fraud Mitigation • AI Operations, including data annotation and labeling • Back-Office Support"
• Kundenbetreuung • Technischer Support • Umsatz- und Wachstumsdienste • Betrugsabwehr • KI-Betrieb, einschließlich Datenannotation und -kennzeichnung • Back-Office-Unterstützung
Filings Reviewed: 10-Q 2026-05-07 · 10-K 2026-02-26 · 10-Q 2025-11-06 · 10-Q 2025-08-07 · 10-Q 2025-05-08 · 10-K 2025-02-27
Rated on July 26, 2026 · How the Rating Is Built
Analysts & Price Target
The price target sits 60.0% above the current price.
Combined picture of the price targets and recommendations of every analyst covering the stock. Price targets are expectations for the next 12 months, not promises — and they often follow the price rather than predict it.
Next Reporting Date
- Expected Earnings per Share
- 0.17 $
Expected date of the next quarterly or annual figures. Dates do shift occasionally — only the invitation issued by the company is binding.
Revenue & Profit
Cash Flow
Balance Sheet
Margins
Per Share
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· Total · per year
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Source: fundamental data
Quarterly Figures
| Quarter | EPS (Earnings Per Share) | EPS YoY (%) | Sales ($M) | Sales YoY (%) | Net Margin (%) | OCF ($M) | FCF ($M) |
|---|---|---|---|---|---|---|---|
| 2024: Q4 | 0.04 | – | 567 | -9.40 | 0.40 | -1 | -10 |
| 2025: Q1 | 0.03 | – | 534 | -7.30 | 0.30 | 22 | 16 |
| 2025: Q2 | -0.17 | – | 513 | -4.00 | -1.60 | 93 | 100 |
| 2025: Q3 | -0.28 | – | 519 | -1.90 | -2.60 | 4 | -10 |
| 2025: Q4 | -3.58 | -8,709.40 | 570 | 0.40 | -30.30 | 3 | -9 |
| 2026: Q1 | -0.16 | -645.80 | 496 | -7.20 | -1.50 | 27 | 21 |
- EPS (Earnings Per Share):
- Quarterly profit divided by the total share count — how much of the profit works out to a single share.
- YoY (Year over Year):
- Change versus the same quarter a year ago — this is how you compare without seasonal distortion (e.g. the holiday shopping season).
- Sales:
- All revenue for the quarter, before any costs are deducted — the top line of the income statement.
- Net Margin:
- What percentage of sales is left over as profit in the end. Negative means the company is posting a loss.
- OCF (Operating Cash Flow):
- The cash that actually flows into the till from the core business during the quarter — harder to dress up than book profit.
- FCF (Free Cash Flow):
- Operating cash flow minus capital expenditures — the money that's genuinely free to use, say for paying down debt, buybacks, or dividends.
Assessment: Opportunities & Risks
The business carries itself but is shrinking. Revenue fell from $2,462.8 million in 2023 to $2,136.9 million in 2025 and another 7.1 percent to $496.2 million in the first quarter of 2026. The large Engage segment returned to $60.7 million of income from operations in 2025 (2024: a loss of $197.2 million) and revenue retention rose from 82 to 95 percent.
After interest, taxes and capital expenditure, $83.0 million was left in 2025 (2024: minus $104.0 million), with $21.1 million in the first quarter of 2026 against $16.2 million a year earlier. Over the four quarters through March 31, 2026 free cash flow totals $87.8 million — the basis of the screen placement and the most solid number in this analysis.
Equity fell from $615.5 million on December 31, 2023 to $101.8 million on March 31, 2026, of which $83.5 million is attributable to TTEC shareholders; after deducting $493.9 million of intangibles, tangible equity is minus $410.3 million. Against that stand $889.0 million drawn on the credit facility. Net leverage rose from 3.58 to 3.77 against a 4.00 covenant ceiling that steps down to 3.00 by the third quarter of 2027, and remaining availability shrank from roughly $95 million to roughly $50 million.
Contractual, not forecast: from October 1, 2026 the credit margin on SOFR loans rises from 3.0 to 6.0 percentage points — roughly $27 million of extra annual interest on $889.0 million drawn. If the facility is still in effect that day, a one-time extension fee of 1.5 percent of the commitment also falls due, about $15 million on roughly $1.0 billion. The facility matures on November 23, 2027; a financial advisor is evaluating refinancing alternatives with no assurance of an outcome (Form 10-K 2025).
TTEC sells artificial intelligence — TTEC Digital is focused on AI and analytics, and TTEC Engage lists "AI Operations," including data annotation, as its own service line. The same 2025 annual report also carries, for the first time, a risk factor absent from the 2024 edition: rapid adoption of AI by clients could reduce demand for TTEC's services. Both statements come from the same document filed February 26, 2026.
Founder and chief executive Kenneth D. Tuchman holds roughly 57 percent of the shares (Form 10-K 2025). He withdrew his September 27, 2024 buyout proposal at $6.85 per share on August 1, 2025, citing market conditions; no transaction is under way (no Form S-4, no DEFM14A, no Rule 425 communication). The conversion from Delaware to Texas effective May 22, 2026 changed neither capital nor control.
TTEC Holdings is not a cheap stock; it is a small stock in a large, indebted company. The price-to-free-cash-flow ratio of 0.96 that lifted it to rank 17 of our screen on July 26, 2026 is arithmetically correct: roughly $102 million of market value against $87.8 million of free cash flow over four quarters. But it measures only the equity slice — enterprise value is about $900 million because $889.0 million is drawn on the credit facility. The operating business carries itself with 51,000 employees and long-standing client relationships, yet it has been shrinking since 2023. Two goodwill impairments totaling $438.9 million pushed equity down to $101.8 million and tangible equity to minus $410.3 million. Two dates decide the rest: October 1, 2026, with the margin step-up and extension fee, and November 23, 2027, when the facility matures. Not investment advice.
- Hook and reference: rank 17 in our in-house price-to-free-cash-flow ranking of the U.S. selection, measured live on July 26, 2026 (544 hits in total, the 25 strongest displayed). The stated ratio is 0.96, rounded to 1.0 in the table. The screens are recalculated daily; the placement is a snapshot.
- Why the low ratio does not come from earnings power: free cash flow over four quarters ($87.8 million) sits below the level of 2019 through 2021 ($177.2 / $212.1 / $190.9 million). What fell is the numerator: market value of roughly $102 million is barely a tenth of an enterprise value of about $900 million, because $889.0 million is drawn on the credit facility (March 31, 2026).
- Merger check: no transaction is under way. The founder's September 27, 2024 proposal at $6.85 per share was withdrawn on August 1, 2025; no Form S-4, no DEFM14A, no Rule 425 communication, no Form 25 and no Form 15 in the filing history.
- Possible confusion: TTEC Holdings, Inc. was named TeleTech Holdings, Inc. until November 20, 2017 — price history and older filings under the former name concern the same company (CIK 0001013880). The conversion from Delaware to Texas on May 22, 2026 changed neither the ticker, the share count nor the listing.
- As-of dates: fundamental data and screen values from July 26, 2026; all balance sheet and income figures come from the SEC filings named above with their respective reporting dates. The market value was cross-checked: 48,658,381 shares (10-Q cover page, May 1, 2026) times $2.10 gives $102.2 million against $103.2 million from fundamental data.
About the Company
TTEC Holdings, Inc. ist ein Customer-Experience-(CX-)Unternehmen, das technologiegestützte Kundenerlebnisse über interaktive Live-Kanäle konzipiert, aufbaut und betreibt.
| Employees | 47,200 |
|---|---|
| Headquarters | Austin, TX |
| Website | ttec.com |
| IPO Date | 31. Jul 1996 |
Management
| Name | Title | Birth Year |
|---|---|---|
| Kenneth D. Tuchman | Founder, Chairman & CEO | 1960 |
| Kenneth R. Wagers III | Chief Financial Officer | 1973 |
| John P. Abou | President of TTEC Engage | 1974 |
| Carlos M. Dean | Group Vice President & Chief Accounting Officer | 1973 |
| Robert Belknapp | Group Vice President of Corporate Finance | – |
| Alfredo Rizzo | Chief Technology Officer | – |
| Paul Miller | Head of Investor Relations, Senior VP & Treasurer | – |
| Margaret B. McLean J.D. | General Counsel & Chief Risk Officer | 1963 |
| Laura L. Butler | Chief People & Culture Officer | 1970 |
| Judith A. Hand | Chief Revenue Officer of Engage | 1961 |
Executives per the latest required filings; titles kept in their original language. Source: fundamental data.
Insider Transactions
| Date | Person | Role | Type | Shares | Price | Value |
|---|---|---|---|---|---|---|
| 17. Jul 2026 | Abou John P. | President, TTEC Engage | Other | 7,023 | 2.16 | 15,170 |
| 17. Jul 2026 | Abou John P. | President, TTEC Engage | Other | 19,481 | 0.00 | – |
Reportable transactions by officers and major shareholders from SEC Form 4 filings. "Other" includes things like stock grants and option exercises without a buy/sell character.
View all insider transactions →Chart
Interactive price chart (TradingView).
Data as of: July 31, 2026 · Source: fundamental data & SEC filings (annual and quarterly reports, 10-K/10-Q)
Note: pure fact-based analysis, not investment advice and not a solicitation to buy or sell. All figures without guarantee.